Frequently Asked Questions
Everything you need to know about our luxury home furnishings and delivery services.
What is the typical lead time for furniture delivery?
For items currently in stock, delivery typically takes 7-14 business days. For bespoke or made-to-order pieces, lead times can range from 8 to 12 weeks depending on the craftsmanship required.
Do you offer a White Glove delivery service?
Yes, we offer a premium White Glove service for larger furniture items. This includes room-of-choice delivery, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 14-day return window for most items in their original condition. Please note that custom-made upholstery and bespoke furniture are non-refundable unless they arrive damaged or faulty.
How can I care for my La Residence wooden and upholstered pieces?
Each product comes with a specific care guide. Generally, we recommend avoiding direct sunlight and heat sources for wood, and professional cleaning only for our luxury velvet and linen fabrics.
Can I request fabric swatches before placing an order?
Absolutely. To ensure the color and texture perfectly complement your home, you can order up to five complimentary fabric swatches through our website's 'Sample Request' page.
Do you offer interior design consultations?
Yes, La Residence Interiors provides a bespoke styling service. Our expert designers can help you curate a single room or an entire home to achieve our signature luxury aesthetic.